The Miracle Channel Review - How You Can Help

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Welcome to The Miracle Channel Review
Thursday, July 29 2010 @ 08:55 PM CST

How You Can Help

Individuals and organizations have asked us what they can do about the atrocities they see or hear concerning televangelists, television shows, radio programs or broadcasters that present abusive, offensive, inaccurate or misrepresentative content to Canadian audiences.

First off, contact the person, organization or broadcaster to try and resolve the issues. Sometimes an honest mistake is made and can be remedied by simply communicating with the party involved.

Secondly, we recommend telling others, as public awareness and education is probably the best form of helping others. If the show was aired on "The Miracle Channel", then this site is an excellent venue for this.

Finally, you can file a complaint with the appropriate authorities. Many don't realize that the governing authorities only respond to complaints they receive. They don't "police" these individuals and organizations or the airwaves they use, in order to find infractions. They are very reliant on awareness created by consumer and public complaint and input. The authorities do not normally operate as a "watchdog" over individuals or organizations.

There are also many organizations you can file a complaint with, depending on the nature.

If the complaint has to do with the activities of a Canadian registered charity, you can file with the charities division of Canada Revenue Agency. The appropriate instructions and contact information are located here: http://www.cra-arc.gc.ca/tax/charities/resolutions/complaints-e.html

If your complaint is regarding something you saw or heard that was broadcast by a Canadian broadcaster, then you can file a complaint with the CRTC. The appropriate instructions and contact information are located here: http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E

If your complaint is concerning business ethics, you can see if they are a member of the Better Business Bureau in their province or territory and then follow the appropriate steps recommended by them. To find your local bureau, you can start by looking here: http://www.canadiancouncilbbb.ca

You may also have specific consumer protection laws in your province or territory that may accept complaints. We recommend that you check with your local government.

Tips on filing a compaint:

1. Ensure the accuracy of your complaint.

2. Be as detailed and specific as possible and whenever possible, include quotes, names, addresses, dates and times.

3. Make sure your complaint is to the correct organization. This can be confusing and frustrating at times, as there is some degree of overlap between government agencies, etc. The best formula to use is "When in doubt, submit your complaint to all agencies you feel appropriate".

4. Keep articulate records of all communications, etc.. If you have recorded a broadcast, keep it as long as you can. You may have to refer back to it.

5. If filing a complaint with the CRTC, make sure it is done within 28 days of the broadcast in question. Broadcasters are only required to keep copies of what they broadcast for a period of 28 days. If possible, file your complaint within 21 days to ensure there is enough time for processing and communications with the broadcaster.

6. Wherever possible, reference current laws, Acts and Policies to substantiate your complaint.

7. Do not include unneccessary information in your complaint. Be as direct as possible.

8. Do not try to write it using legal language unless you have a lot of experience with legal documents.

9. Do not state anything that would detract from the credibility of your compalint. In other words, don't whine about things, just state them.

10. Do not make defamatory statements or comments in your complaint. Legal action could be brought against you and it also detracts from the credibility of your complaint. Only include these types of statements when they form part of your actual complaint.

11. If there has been criminal activity, notify the proper authorities immediately. This may include either the RCMP or your local law enforcement agency.

12. Though it can be costly, you may choose to seek professional advice and/or intervention concerning your complaint.

13. Seek advice of others. Especially from the agency you intend on filing the complaint with. Take the opportunity to contact them to discuss your complaint, both before and after you have filed it. Note that due to privacy regulations, some organizations may limit the particulars that can be discussed.

14. Be diligent with your complaint. Don't settle for an unacceptable resolution. Be persistent.

15. File only one complaint at a time. Valid complaints mixed in with invalid ones could negate your entire compalint and you have wasted your time.

16. If your complaint is not addressed appriproately or in a timely manner, consider contacting the head of the organization or division you have filed your complaint with. Don't overlook reporting it to the media to help get attention.

To assist you in filing your complaint, have a look at the recommended links section of this site. We have compiled many links to various agencies and their regulations, policies, Acts, etc.

Because we have expereince in filing complaints with the various agencies mentioned above, we are willing to share with you, any information we may have that would assist you in formulating your complaint. Please feel free to contact us with your questions.

The above advice is provided through our own experience and should not be construed as legal opinion or final authority. When in doubt, seek professional assistance.

Last Updated Thursday, October 27 2005 @ 10:56 AM CST

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